A decade ago or so, I remember feeling so clever when, after my flight was canceled, I called the airline to find me another flight, while I stood in a long customer service line at the airport.
Within a few minutes, I was rebooked to my destination and I stepped out of line. It had barely budged.
Twitter has upped the ante. A Washington Post story today describes how a woman got great service from United Airlines by tweeting her troubles about a delay due to mechanical problem.
United responded to several of her tweets and she was rebooked much faster than others who tried calling the airlines or using its app.
The story, "How tweet it is," offers a list of tweeting tips.
United's Twitter page says, "We like hearing from you. Tweet us any time." And, according to the Post piece, people do and United has folks assigned to respond.
Note to self: Make sure you're following all the airlines you ever plan to use.
Note to followers: You should too.